SUPPORT 

General Support and Communication

• How do I get in touch with you?

The best way to reach us is by submitting a support ticket using the appropriate link above. This ensures your inquiry is routed to the correct department for a timely response. Please do not submit concerns or requests in the Facebook group or via direct messages to team members, as they will not reach the right channels. Our team will review your ticket and respond within 1-2 business days.

• How do I schedule a call with my ads account manager?

If you’d like to schedule a call with your account manager, please click here to submit a support ticket for our Ads Team, and our team will work with you to coordinate the meeting. We’ll confirm the details within 1-2 business days.

Ads and Lead Management

• How do I make changes to my ads?

To request changes to your ads, please submit a support ticket. Be sure to include specific details about the changes you’d like, such as targeting, creative, or budget adjustments. Our team will reach out to you within 1 business day to confirm and implement the changes.

• How long does it take to see results?

Most clients start seeing initial results within the first 30 days. However, the most significant results often occur within 60-90 days as we optimize your campaigns and strategies. Our team continually monitors and adjusts to ensure the best possible outcomes over time.

• Can I request a report on my ad performance?

Yes! You can request a report on your ad performance at any time. Simply click here to submit a support ticket and let us know what you’d like to review. We’ll generate the report and send it to you within 1-2 business days.

• How often will my ads be optimized?

Our team optimizes your ads multiple times per week to ensure the best results. If you have specific requests for adjustments, feel free to click here to submit a support ticket, and we’ll reach out to discuss any necessary changes.

Technical Support

• What if I am experiencing a problem with Ninja Flo or Slack?

If you’re experiencing an issue with Ninja Flo or Slack, please click here to submit a support ticket. Include a detailed description of the issue and, if possible, upload screenshots or a Loom video to help us understand the problem. Our team will review your ticket and get back to you within 1-2 business days.

Programs and Services

• What is the Dojo Assistant service, and how does it work?

The Dojo Assistant service helps you with lead follow-up, appointment setting, and managing inquiries. Our trained assistants will handle communication with your prospects, ensuring that leads are contacted promptly and appointments are set efficiently. If you have specific tasks you'd like your Dojo Assistant to manage, please click here to submit a support ticket with the details, and we’ll coordinate with the team.

• How does the Dojo Assistant manage lead follow-up?

Our Dojo Assistants follow a structured process that ensures timely communication with all leads. They will reach out to prospects within minutes of lead capture, using a combination of calls, texts, and emails to set appointments. If you'd like to adjust the follow-up strategy or have specific requests, click here to submit a support ticket and provide the details.

Billing and Account Management

• What should I do if I need to update my billing information?

To update your billing information, please click here to submit a support ticket with your request. Our billing team will follow up within 1-2 business days to guide you through the update process and ensure your account is current.

• How do I add a new service or upgrade my current package?

If you’re interested in adding a new service or upgrading your current package, please click here to submit a support ticket to Programs/ Billing. A member of our team will review your request and work with you to tailor the best solution. Expect a response within 1-2 business days.

• What is included in my program?

Your program includes a combination of ad management, business coaching, and ongoing support. For a detailed breakdown of your specific package, please click here to submit a support ticket, and we’ll provide a summary of everything included.

• What if I want to cancel?

We’re sorry to hear you’re considering canceling. If you’re unsatisfied with your program, the first step is to click here to submit a support ticket. From there, we’ll work with you to schedule a support call to discuss your concerns and explore how we can help resolve any issues. Our goal is to ensure you’re fully supported and satisfied with your experience.